We've made several enhancements to your Lexity Live experience to make running your business even easier. Stay tuned for a future post on our updates to other Lexity apps as well.
Block yourself in Live
We've heard feedback about merchants not wanting to see themselves (and their employees) surface in Lexity Live when they are visiting their own store or testing something. We added an option in the Lexity Live settings, as shown below, where users can block themselves from showing up in Lexity Live. When a user is blocked, there will always be no notifications generated for that user if you're using Live Sales. Of course, you can always choose to temporarily unblock yourself if you are testing a new targeting rule in Live Sales.
We've also turned off the IP address by default in your customer summary page. If you want to enable it, you can do this in the Lexity Live settings.
Update Store Information
Several Lexity apps benefit from information you provide us about your store. For example, your Store Name and Store Tagline may be used in ads created by the Retargeting app. We try to detect your Store Logo automatically, but if you want to use a specific logo, you can upload it in your store account settings. In addition to ads, the logo is used by the Facebook Live Store app to construct the default banner for your storefront on your Facebook page.
We recently added the ability to select a Store Category for your store. We can use this to optimize your ad campaigns and tune the insights we generate. Just pick the category that best describes your store from a list of categories, as shown below.
Additionally, we've removed the Country settings from Store Settings. Now you'll see Country settings within specific apps, where this information will be more relevant.
How do you update your store settings? Easy! Click on your account email address in the top right corner of the Lexity page and select Settings.
We strongly recommend that you update your Store Settings. It'll only take a minute but can have a big impact.
Engage with Community Insights
We recently launched Community Insights, a brand new way for you to get valuable insights from others like you in the Lexity community. We plan to run periodic short surveys that will surface in your Lexity Notifications bar when you log in. The results from these surveys will be shared back with the merchant community so you can learn about various approaches that merchants like you have taken to address specific ecommerce needs or issues. See the results of the first Community Insights survey here. If you'd like to suggest a topic for us to explore, email us at email@example.com.
As always, we're constantly looking for your feedback to improve our products.
The Lexity Team